"Something went wrong..." error message. wixUsers.promptForgotPassword()

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1

I’m using Corvid to customize by website, I read that is not available yet the feature to customize the “forgot password” page neither the API calls needed for such purpose.

I kindly request your help to fix the next error that a member gets while tries to update the password through the current available feature calling wixUsers.promptForgotPassword() :

  1. Call to wixUsers.promptForgotPassword() in my code - ok

  2. Email received with a link to update the pwd - ok

  3. Reset the password in the WIX standard page - error “Something went wrong. Try again later.” (the text in the box is in Spanish, but I added the translation of the error message)

422×523 30 KB

If you consider helpful to add the link included in the email to reset the password, please let me know.

Regards
Rogelio

2

This forum is dedicated to Corvid. For questions that are not related to code you can contact the Wix support team . You’ll get better help for your problem there.

3

Thanks for the heads up, nevertheless, if someone has a light at the end of the road, please share it :face_with_head_bandage:

4

There is no Corvid integration with the forgot password window from Wix, the only thing in code that you can do is to call the forgot password window.

$w.onReady(function () {
 $w("#forgotPassword").onClick( (event) => {
    //wixWindow.lightbox.close()
   wixUsers.promptForgotPassword()
   .then( ( ) => {
//rest of code//

https://www.wix.com/corvid/reference/wix-users.html#promptForgotPassword

Therefore you won’t get support here as it is not a code related issue and you should do what Yisrael states and go through Wix Support.

They should tell you the reason for this happening from a simple choice.

  1. You have not put in matching passwords in both user inputs;

  2. There is a bug with this window and they are looking into it.

Also, only test this on a fully live and published site.

5

Thank you, I did what you recommended before post my issue, waiting for an answer from the Wix Support team.

6

Please help me it seems that everything is ok on editor, but now I want to create another app in the wix app builder and it don’t let me log in and send me that message " Something went wrong. Try again later." it´s strange because If I’m in the editor I can access to edit any of the apps that I have created but not to create a new one. I have been waiting and trying at least 2 days ago, what can I do to solve this?

7

Already I tried to make in the same log in pop up window to login with email instead of google account and send me this message " Your member request is waiting approval from the site owner “, and If I click forgot password send me this other message " This email doesn’t match any account. Try again.” Please help me :wink:

8

this sucks! Same here. I pay a lot them for more sites and it doesn’t work correctly. Why could I do anything for fix it? I hope Wix will do, but nothing has come. Not a good point :frowning: