Can anyone provide a solution to get around WIX’s fileusr URL that’s used when you have a HTML iframe in use? We have a Zoho SalesIQ live chat widget installed this way and every referral path that shows in each chat is this useless WIX URL instead of the actual page the visitor initiated the chat on.
There was an old thread here: https://www.wix.com/corvid/forum/community-discussion/what-is-fileusr-com however someone has closed it last year and there was never a resolution.
Help?
As you are using third party provided code, then you need to be going back to your third party provider for help with this as Wix will not provide you with support.
https://support.wix.com/en/article/wix-editor-using-iframes-to-display-visible-content-on-your-site
https://support.wix.com/en/article/embedding-custom-code-to-your-site
Important:
Wix does not provide support for technical difficulties associated with third-party code snippets. If you are experiencing an issue with your code snippet, please contact the provider directly.
See your third party providers own support pages for more info.
https://help.zoho.com/portal/en/community/topic/how-to-setup-visitor-tracking-on-a-wix-website
https://help.zoho.com/portal/en/kb/salesiq/integrations/cms/articles/wix-18-2-2020#Option_1
https://www.zoho.com/salesiq/help/integrations/live-chat-plugin-for-wix.html
Thanks, the Option 1 method works perfectly and gets around the WIX URL problem!
What was the method you ended up using? Having this problem on my own site.