Subject: 404 Error on Pricing Plans Page – No Visibility Options

Ask the community
1

Hi Wix Community,

I’m experiencing a persistent 404 error when trying to access my subscription plans on my site: https://www.skyblueartclasses.co.uk

What I’ve tried so far:

  • I have active pricing plans set up in the Pricing Plans app.

  • The plans are marked as “active,” but there is no option anywhere in the plan editor or dashboard to set them as “public” or “visible.”

  • The “Plans & Pricing” page exists in my site’s menu and is published, but direct links to my plans (e.g., /plans-pricing/one-set-of-online-classes) return a 404 error.

  • I have reinstalled the Pricing Plans app as suggested, but the issue persists.

  • I have checked all tabs, menus, and advanced settings in the plan editor, but there are no visibility or display options.

  • The “My Subscriptions” page in the Members Area also returns a 404 error, even when logged in as a member.

  • I have republished my site after every change.

What I need:

  • Guidance on how to make my pricing plans visible and accessible to visitors and members.

  • Any insight into why the visibility options are missing and why the plans page returns a 404 error.

Thank you for any help or advice!

2

I’m not 100% sure what could be the cause but I checked against my site and the member area information for me is {domain.com}/account/account while yours shows https://www.skyblueartclasses.co.uk/my-account and https://www.skyblueartclasses.co.uk/my-subscriptions - both missing the account.

For example, I made a test account but I was able to access my account with this link: skyblueart2

I think it might be best to reach out to support so they can see how the links are added to the menu, if there are redirects or if there is an issue regarding the menu/linking. You can get in touch with them here - Contacting Wix Customer Care for Support | Help Center | Wix.com