Tech Support Frustration Vent

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I want to vent about Wix’s tech support.

  1. Under my Wix Partner Dashboard there is a “Create Priority Ticket.” This leads me to believe that as a partner I have a priority portal to tech support, but it’s simply a link to regular support. Same thing with the phone number.

  2. Often I have a general question that can apply to a number of different sites I’m working on. I work really hard to craft my question carefully often adding detailed infographics to illustrate the problem, but I get a response back asking for Site name, page, url, etc. that they need. It’s a form response and seems to indicate they didn’t even read my question.

  3. Phone support is quite frustrating as I can rarely understand what the person is saying through their accent (apparently Wix has outsourced their tech support??). And, often I know more than the tech person as I have to repeat the troubleshooting steps I’ve already taken, etc.

Anyhow…I know I’m being a complainer and nobody likes a complainer. I just wish getting support was a little more efficient and there were some dedicated lines for Partners.

Okay, I’m going back to being positive. I LOVE Wix!

1 Like
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Shannon - I have something coming soon that I think you will like. Stay tuned. :slight_smile:

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I hope for expert support for wix experts :grinning:

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@shannon64283 - on your first point, actually when you click it - it adds hidden tag to the backend that you don’t see. The URL looks like this before clicking: https://www.wix.com/contact ?referral=myaccount_vip

This initiates a label to be added when the ticket is submitted and support will know you are a partner.

However, yes i agree, support can be a bit frustrating for partners. I am excited to see what Mr Brett has cooking in his oven…

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You will definitely like it!

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Not to just revive this year old thread, however I’m having a lot of stress regarding support. I reported a complex issue a while ago, they then asked for some information such as the device in using as well as the wix app version.

I have given it them with the caveat that it is happening on every device we are using Android/IOS all in different versions as well as updated wix apps. Thought I would then have a solution to the issue… However instead they asked me the same questions again. So I cleared up that if they read the previous email they would realise that it is not an isolated incident but gave the same details.

This evening then have said that my issue has been answered… But instead they have asked the same thing AGAIN.

So now I have given the information of the device in my hand as I cannot go around every device using the app to get the information.

#wixstores #wixsupport

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Hi Luke, sorry to hear about your experience. Can you provide me with your ticket # in a direct message so I can have a look? Thank you.