Unable to purchase Wix Premium Core plan multiple payment methods failing

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1

Hi everyone,

I’m having an issue purchasing the Wix Premium Core plan for a client’s website.

At first, whenever I tried to complete the purchase, Wix was showing me the message:

“The bank declined your payment.”

Because of that, I assumed the problem was with the card, so we tested multiple payment methods provided by the client:

  • Visa card
  • Mastercard
  • Apple Pay

However, all of them failed.

I also followed the troubleshooting steps suggested by Wix, including retrying the payment and testing different payment methods.

Now, instead of the original bank-declined message, I’m getting:

“Your purchase didn’t go through because we’re unable to process your payment method. Need help? Contact Customer Care.”

The Wix AI assistant also wasn’t able to identify what is causing the issue.

Since multiple different payment methods are failing, I’m wondering whether this could be a restriction or payment-processing issue on Wix’s side rather than an issue with the cards.

Has anyone experienced this before when purchasing a Premium plan? If so, what solved it?

Thanks!

2

@Mark_Agency, when it flips from a specific bank-decline message to that generic “unable to process” one across different cards plus Apple Pay, it’s usually not the cards - it’s a hold on the account itself from repeated failed attempts, or a mismatch between the billing address on file and the card’s country. Worth checking: billing address matches the cardholder exactly, try without a VPN, and get Wix Customer Care on live chat (skip the AI assistant) to check for a payment restriction on the account. That combo usually clears it.