I have opened as ticket for this issue, however as they are currently undermanned I though I would post it here in case someone knew the answer.
I have a client who has a 2 year subscription. He runs a mobile food van and wishes to accept online payments due to the Covid-19 pandemic. To do this he must upgrade his subscription, however because he is on a 2 year plan he does not get the option for 1 year or monthly. What is the cheapest way he can change this. Would it be better to just cancel his current plan and start a new one and if he does this will he get a refund?
Hey there!
In this case, he will need to cancel his plan to choose a plan with a lower subscription length.
As for the refund, it depends on how long ago the plan was purchased. Our support team will be able to weigh in on this.
Hope that helps 