Weird issue

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1

Hey guys, I am in beta testing for my holiday rental site and having a weird issue.
In the back end I have a properties page listing every property and an ‘add property’ page and an ‘edit property’ page (dynamic).

All working fine for testing for me, on both the live site and preview. However for the customer, on the edit property page the rich text editor is not displaying their inputted text??

Property Page is: https://pete092.wixsite.com/book-the-best/properties
Edit page: is accessed off the relevant repeater item by clicking the pencil button
Add Property Page: https://pete092.wixsite.com/book-the-best/add-property

To recap:
So my customers and other testers add a new property, add text to the rich text editor then save. Then when they go back to edit the property via the pencil icon, the rich text editor text has not saved their text and is all gone?? I can’t recreate the issue, but it does happen for them.

Can you please check my edit page and make sure my code is correct, as it seems like it is not pulling in the info for the rich text editor for them?

2

Hi there. You prob. won´t get many answers, cause all your pages are members-only. Maybe if you could provide a dummy account. Or post your code + code from html-component here, we could have a look.

3

Thanks Giri.

HTML:

<!doctype html>

Code:

$w.onReady(function () {
$w(“#dynamicDataset”).onReady(() => {
const msg = $w(“#dynamicDataset”).getCurrentItem();
$w(“#html1”).onMessage((event) => {
if (event.data === “ready”) {
$w(“#html1”).postMessage(msg.longDescription);
}
});
});
});

It worked for the client on a remote server (?!) but not on his own computer. It works fine for me so can’t fault it. Happy for u to take a look if you want I can email u or something

4

A question: can you see in your Wix collection that the text they first posted is actually there, or is this (rich) text field empty after the first submit?

5

Whenever it hasn’t worked for them it does not show in the collection. Whenever I add it is always there. It has worked for them before once or twice though. I have watched a video of them entering and not working so I can see they are doing it right?

6

Yes, I understand, I have got an inkling where it goes wrong. But to be sure, we have to distinguish between 2 stages;

  1. initial stage, where no existing text is present in your collection, so there is nothing to show or update in the editor;
  2. editing stage, where the collection holds some (rich) text, but it is not displayed (for I understand that that is the problem).

If you say " it hasn’t worked for them it does not show in the collection ", are we talking about fase 1 (starting with an empty field/editor), typing text and submitting, or about fase 2, where former text was available, but is not displayed in the editor, so it seems like there is nothing to edit?

7

So really both phases. Empty field, they enter their data then go back to the list of properties. They then click ‘edit property’ and nothing is in the rich text editor.

8

if you want, email me at info@tailoredwebdesign.com.au, and I can send you a live demo so you can see if it works for you?

9

I would be happy to, but you still haven´t answered my question. You say " So really both phases. Empty field, they enter their data then go back to the list of properties. They then click ‘edit property’ and nothing is in the rich text editor. "
What I need to know is, after they enter their data (first time), if you can see in the Content Manager (the spreadsheet-like grid), if the first submit actually came through, that the first submission of text was actually written to the collection?
It´s important, because I don´t want to point you into the wrong direction.

10

No it wasn’t written to the collection when that happens. So the error is more likely on the add page hey? Weird that it works for me though. And all other data except the rich text editor text is written

11

@Tailoredwebdesign, I love you. Your code was what I was looking for 2 days! It works, though not in preview.