Question:
Since the automatic invoice generation feature was disabled at the end of February 2025, WixStores now creates payment receipts whenever customers make and complete a purchase through the WixStore. Previously, I could easily access and download all invoices from the invoice overview page. How can I similarly access and download all payment receipts? I urgently need these documents for my accountant.
Product:
Wix Store / Wix Payments
What are you trying to achieve:
I need to download all customer payment receipts generated since the automatic invoice creation was turned off (end of February). Previously, invoices could be conveniently downloaded from an overview page. Iām looking for a similar functionality for payment receipts so I can provide these documents to my accountant for tax reporting purposes.
What have you already tried:
I checked the Wix dashboard, particularly under Billing, Payments, and Wix Store Orders sections, but couldnāt find an overview or bulk-download option specifically for all payment receipts.
Additional information:
This is critical for tax purposes, and I need a convenient method to export all payment receipts collectively rather than downloading them individually.
Hi again,
I had also opened a ticket. Here is the answer:
Dear Martin,
Thank you for your e-mail. I am Julia and I will take care of your request today.
I have looked into this and regret to inform you that there is currently no option to download or export all receipts together.
However, this function will be added in the future, unfortunately I cannot tell you when.
If you have any further questions, please contact us again.
Unfortunately not satisfactory. Existing processes are being replaced by new ones with less functionality. I receive several orders per month. Now I have to manually enter every order and download every single receipt.
This is huge issue for e-commerce clientsā¦ With no warning issued to partners, we are now assisting clients to bridge a gap of multiple weeks in their accounting. I had a long exchange with support and exposed all of the issues caused by this change.
From the lack of communication to the receipts number functionning separately from the invoices, this is a conundrum that is causing us time and money - all to convince clients to stay with Wix.
Itās infuriating to see changes like this missing huge pieces of the functional puzzle and be told we know have to work extra hard to get it maybe resolved.
I believe the only reason there is not more noise about this issue is that most clients have yet to discover the change. The end of march will be chaos for a lot of them.
Thanks for the tag - Iām aware there was some changes coming with the introduction of recipets, but unaware of the impact this was to have.
Iāll take this with the team and update with any information I have. Iāll also pull up the tickets raised with Customer Care to figure out where things are up to - if you have any other information that may be helpful - please let me know
Hey everyone,
thanks for your answers and pushing the topic!
I could well imagine that many other customers are in the same or similar situation as me.
Thanks for the link to the vote on the feature request for a centralised dashboard. I have of course already voted
This isnāt the only issue. Yesterday, I received a partial refund, but the receipt doesnāt reflect the new amountāit only shows the full amount. This is really frustrating. How could Wix make such a poor decision? Itās fundamental for a websiteās functionality. Iām very disappointed.
Hi Noah,
Thank you! I would love to but I donāt see a āchatā or āmessageā button when I click on the profile picture. Maybe I donāt have the permissions?
BR
Hi everyone,
the end of the month is approaching and Iām getting a bit mad!
Some of the receipts are not created and sent automatically. Even though automation is activated. Especially with recurring subscription orders!
Today there is no possibility to view receipts. The link is no longer displayed in the respective order.
That really canāt be right. I have decided in favour of Wix so that I can find a solution that saves me time and work. I currently pay a lot of money for a lot of work that I have to do myself.
When can I expect to be able to call up the receipts in the orders again?
When can I expect to be able to download all receipts for all orders with just one click?
Regarding errors in functionality that should be working, Iād recommend opening a ticket with the Customer Care team (Contact Wix) or report a bug here.
The feature requests for bulk download - connected you with the team
March is over and i will soon have to do my bookkeeping to fulfil the tax requirements. unfortunately i still have no possibility to download the receipts in bulk. i had a contact with the product manager of wix receipts and described my problem. since then i have not heard anything more.
the massive extra effort of having to download every single receipt separately is unbearable for me. i have already cancelled one of my premium wix packages.
the way in which things are not communicated makes me doubt whether further changes will happen in the future without any communication about the effects of the changes.
i have several premium packages and will have to migrate them one by one where i have a better feeling. of course this will not happen overnight as my business frontend and backend is based on wix. too bad. as i have been with wix for many years but such a communication policy is unacceptable to me!
Looping around on this conversation after being OOO - and I have a few updates to share. If Iām missing any of the questions asked, let me know!
At the end of last week, the team introduced a new āhubā page, similar to the one that existed for āInvoicesā. You can access this from the āSearchā at the top of the site dashboard, and when viewing a receipt. Theyāre also working to add an entry point from the sidebar, under the āSalesā tab.
This hub page is the first step and should make it easier to see all receipts that have been issued. Additionally, this gives the team the option to bring the ābulk downloadā option as shared from feedback (I donāt have an ETA yet).
Issuing invoices can be done in 2 ways:
Manually - for funds collected through:
Orders: Paid orders generated through Wix Stores, Wix Bookings, Wix Restaurant Orders (New), or Wix Donations
Invoices: Paid invoice requests issued through Wix Invoices
Pay Links: Paid pay link requests issued through Pay Links
Automatically using Automations:
To automatically send Receipts to paid ecommerce orders on a site, visit Settings> Checkout> Receipt Automation.
To customize receipts:
Head to Settings> Receipts in your site dashboard to access the customisation options, including design, and details to be included.
The article here provides more information about Setting Up Your Receipts including the customisation options available.
Although not mentioned in this topic, Iām adding it for anyone else passing by in the future
The team also released SDKs for receipts (which can be found here) - which are useful for those with custom builds and creations.
Hi Noah,
thank you very much for your feedback and the effort you are making.
unfortunately i donāt see the button for the overview of all receipts. is it because i have set my backend to german?
it took me twice as long with the accounting from the march month and my tax consultant got the crisis. unfortunately, my tax consultant had significantly more work and higher costs for me - this is still an unacceptable situation for me.
by the way:
receipts are not the same as invoices. we need invoices that are automatically generated for every order, as we did before the changeover!
The problem with the invoices/documents is that they have different numbers than the invoice number, which were previously consecutive. In addition, the VAT ID of the recipient is missing on the invoices, which is also problematic for foreign invoices.
it would be nice if invoices could be generated automatically again in addition to the receipts. then we would have no more problems!
okay, i found the new section after i changed my language to english in my wix accountā¦
for manually created invoices i can access the manual invoices and the automatically created receipts via the area.
orders via the wixstore only receipts are created automatically but no invoices!
my biggest wishes would be:
automatic invoices are created again like until the end of march 2025 when someone orders something in the wix store
or
all information is displayed as on the invoices before the changeover to receipts. i.e. all information such as company name, tax id of the customer etc.
Hello everyone,
i wanted to inform you that the bulk download has been implemented. here you can download up to 100 documents in one go in an archive with pdf files.
- Iām aware there was some changes coming with the introduction of recipets, but unaware of the impact this was to have.
This is really frustrating. How could Wix make such a poor decision? Itās fundamental for a websiteās functionality. Iām very disappointed.
