Hi, I’m experiencing an issue with Wix Bookings.
When I send a calendar sync invitation to a staff member, the email is delivered successfully, but when they click Accept, they are redirected to a page that says:
“We couldn’t load this page. There was a temporary problem on our end.”
I’ve been trying for several days, and the issue persists.
As the site administrator, I get the exact same error when I try to access Sync your personal calendar. In fact, almost every calendar-related option (Calendar Sync, Booking Calendar, Owner Booking Experience, Appointment Time Slots, etc.) leads to the same error page. The only option that works is Booking Calendar Time Zone.
I’ve already tested this on multiple browsers, in Incognito mode, and on different computers, but the problem remains.
Additionally, this issue is affecting Wix Bookings functionality. Staff members cannot sync their calendars, and confirmed bookings are not being reflected correctly as busy time in the staff schedule.
The first thing that comes to mind - have you invited the staff member to become a collaborator on the site and given them the relevant booking permissions? - Wix Bookings: Syncing Personal Calendars with Wix Bookings | Help Center | Wix.com
This sounds like the most obvious cause to begin with. It might not be this - but worth ruling out as a cause.
Worth ruling out first: the staff member has to be a site collaborator with a Bookings role, and they have to accept the sync invite while logged in to the same Wix account the collaborator invite went to. If both are right and you still get “We couldn’t load this page” for your own “Sync your personal calendar” too, it’s on Wix’s side and support is the only way past that page.
If what you mainly need is their personal busy time blocking bookings while that’s broken, there’s a route that doesn’t use that page at all. The staff member copies their calendar’s private iCal address:
- Google: Settings > the calendar > Integrate calendar > “Secret address in iCal format”
- Outlook: Settings > Calendar > Shared calendars > Publish a calendar > ICS link
- iCloud: share the calendar as a public calendar and copy the link
Then an app reads that address and blocks those times on their Wix schedule.
Full disclosure: we make one of those apps (Calendar Sync for Bookings, listed as “Google Calendar Booking Sync” in the App Market, free for one staff member). It also doesn’t need the staff member to be a collaborator.