WIX invoices not compliant with invoice requirements in Europe

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Hi everyone,

I’m encountering a significant issue with Wix Invoices that I hope someone might have a workaround for.

Challenge: In Europe, it’s a legal requirement for invoices related to goods or services provided within the EU to include the customer’s VAT identification number. However, I’ve noticed that Wix Invoices doesn’t support adding additional fields, specifically for the “Customer info” section. This limitation seems to make Wix Invoices non-compliant with European invoicing regulations.

Question: Has anyone else faced this challenge? If so, have you found a workaround to include the customer’s VAT ID on your invoices using Wix?

Any advice or solutions would be greatly appreciated. We need to ensure our invoices adhere to EU legal standards.

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I have also created a ticket with WIX support, but not holding my bread lol…

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Hey @Randall_ORCHESTRADOR!

I hope you find a long-term solution to this :pray:. I haven’t personally used the invoices feature too much, but would adding the customers VAT ID in the “Notes” section of the invoice be a workable solution?

Not ideal, but a potential solution for the short term? Hopefully the ticket you have open proves useful :muscle:

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Hey Noahlovell,

Adding on the notes works for manual invoices but it takes away the automatic invoices function which is not acceptable.

A big selling point I use with my customers is the ability to automate their work, but this takes it away.

I hope indeed that WIX support will come up with a solution.

Thanks!

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Quick update: I got an utterly meaningless answer from WIX support, basically telling me that their system was compliant and they would consider my feedback for the future…

I researched this before I logged the ticket; trust me, I wish I were wrong, as it would mean that the system is working well and I could tell my European customers that it is working, but I did my research, and it is evident that WIX support didn’t do theirs.

I understand that all software is a “work in progress”, so there will be gaps, and it will take time for them to be solved as new gaps come up; it is normal, but being told that there is no gap is truly concerning, as this means that the decision-makers at WIX are not being made aware of the gaps.

I don’t mean to just complain. That serves no purpose. Still, I hope that the WIX people who monitor this forum have a way of communicating these gaps to leadership.

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Hey @Randall_ORCHESTRADOR!

We’re always sharing feedback with the relevant teams at Wix, so I’ll be sure to pass this on too.

I’ve sent you a DM to get some more details. When you have a chance, can you take a look? :pray:

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Hi noahlovell,
Regarding “adding the buyers VAT automatically on the wix invoice”.
Is this still somewhere in the pipeline?
Guessing many professional wix customers are looking for this compliant invoice solution.
Thanks
Sven

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Did someone find a solution for this? One of my clients sells B2C and B2B, so the VAT number needs to be included on the official invoice.
Is there a third party app to automate this?

Thanks for the feedback!

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Hi,
We are still waiting for the WIX team to make this VAT number on the invoice. When the invoice is generated from the oder, the VAT number field is still not taken to the invoice layout, I also can not understand why? The buyers VAT number should be stated on all legal European invoices.

But there is a work around. NOTE : That this workaround will give you false analytics sales reports.
You can manually ad a field in the header of the invoice called buyers VAT number.
When creating an invoice manually from scratch you can than add the buyers VAT number manually.
The problem is that when you set this invoice to “paid” then this is added to the analytics and probably you already sold the order before making the invoice, if the order is then also marked as “paid” automatically for example of the person payed by online payment then both those totals are added up in the analytics.

We need ask the WIX team over and over again to make this a priority to display all the buyers company details on the invoice. This is a EU law. You can find more information about this EU directive on the following link : VAT invoicing - European Commission

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Hello @all

ist there a solution yet ?

I have a client that uses wix stores, and we want to have a b2b shop in EU, but also b2c at the same time depentding on if the user has a vat id

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