"X" in hamburger menu is hidden when menu is open, so it can't be clicked

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1

When I add a hamburger menu and click on it to open the menu, the “x” to close the menu
is hidden, so it can’t be clicked to close the menu. The background of the menu is covering the “x”. It looks and works fine in preview mode, but not when site is live. I tried moving the open menu background backwards (behind the “x”), but it didn’t help. Any suggestions? - thanks.

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2

Hi,

Thank you for sharing we are investigating the issue. Can you please share with us your site url?

If you don’t feel comfortable here, then you can submit via the “Help & Feedback” in the Editor topbar.

Thanks for your help with investigating this issue.

3

I experience the same problem? Have you found a solution?

4

Hi,
I’m Anna from the EditorX product team. As Sebi mentioned, our development team is looking into this. Would you mind sharing your site’s URL as well? This will help us further investigate this issue.
We look forward to hearing from you.
Thanks for your help!

5

Yep, same problem here, unclickable X after the hamburger menu opens.
Would be cool to see this resolved! Good luck.

6

Hi thank you for your feedback.

Can you please share with us your url so we can investigate this issue?

7

My issue is the ‘open’ hamburger menu being obscured when the menu is open.

I’ve discovered the issue arises when the hamburger menu is placed in site Master Header.

When placed as ‘Fixed’, the menu works just fine and the ‘open’ hamburger menu appears.

This is an issue as it means having to adjust it on all individual pages.

8

That works for now - thanks. Wix are looking into a fix as far as I know. I contacted support and described the issue again. Still waiting on a resolution.

9

Yes - same problem here.

The hamburger menu icon works great but when I open the menu, the “X” button disappears.

10

Yap, same here…

The “X-button” is behind the “menu container” so the menu can’t be closed after opening it…

2 observations:

  1. The problem only occurs when the hamburger icon is placed in the master header !

  2. The problem started with a new mysterious new empty section that appeared on it’s own overnight . This section seems to be linked with the master header and can’t be deleted . When this section is moved, the master header moves with it.

Please fix.

11

Hello Anna, Same problem here with the “X” button in the hamburger menu - my URL is hannahakirajiang.com

Do you mind take a look for me? Thank you for your time and help!

12

Same problem here with the “X” button in the hamburger menu - my URL is hannahakirajiang.com

Do you mind take a look for me? Thank you for your time and help!

13

Same problem here with the “X” button in the hamburger menu - my URL is hannahakirajiang.com

Do you mind take a look for me? Thank you for your time and help!

14

I am having the same issue with the “X” not displaying for hamburger menus - https://donnellytribe1.editorx.io/mysite-20

15

Same here… The problem only occurs when the hamburger icon is placed in the master header… but that is necessary … https://zoek-pro.editorx.io/blackit omoffv … .

16

Any updates on the issue? My site - heritageacademymd.com/ is also experiencing this issue on mobile.

17

I have this problem also, can’t get a (preset) menu to show up on iPad, or iPhone.
Shows up perfectly in preview, but just drops down a blank menu on the phone itself.
Any tips?

18

I’ve got the same issue. I submitted a bug ticket, but no response. Seems like they are down at the moment. The whole week or so…no responses to submitted bugs

19

2 months later… I (still) also have same problem. X button disappears when menu is open.

20

I Wix going to fix this??? I’m experiencing this problem