Hi, does anyone know whether there’s a way of creating both a booking and log-in system together so that customers who’ve made a booking can log back in and update their booking?
Reason for asking: I’m creating a site for a client who hosts running/cycling events. There are various ticket types: single entry/pair entry/team entry. Often, in this industry, people will book a team of 10 but, at the time of booking, won’t have all team names/any special requirements. I’d like them to be able to log back in and update their booking - is this possible?
Quickly re-book a new session without re-entering their details
Cancel an upcoming booking
Reschedule an upcoming booking (if the service is not part of a membership plan )
Check the time, location, and payment details of a past or upcoming booking
In terms of editing other details, that sounds like a great #FeatureRequest for #WixBookings.
Unfortunately, currently what you are looking to do is not possible.
It is an interesting idea though, and we will take it into consideration on how to enable this functionality further down the line.
Dang - that’s a shame as it’s turning into a deal-breaker with my client - other booking systems allow you to do this and they’re now using the ‘if we’d only used Wordpress…’ line. Currently, without this functionality, people will have to email any updates and the admins of the website will have to export the bookings and update them outside of the website?
thanks for this - I’ll certainly look at the members page with bookings but I feel as if it probably won’t be a good workaround for this particular problem. There are several types of ‘tickets’ people can buy for a race: single entries, entry as a pair, entry as a team of 8 or 10 people, corporate entries - I think that’s too complex for what you’re suggesting.
I had the same problem and after discussion with Support, this is how it rolls:
Changing booking in terms of “Reschedule” and already booked session will work only if it is a 1-on-1 session, but if the session is part of a purchased plan (of any kind) - the member will not be able to reschedule it, and need to do one of the following:
Member can contact the site manager and ask for reschedule (you can do it for the member within the dashboard)
Member can cancel their session and then the credit goes back into their account, at that stage they can book another session at a different time.
I know none of the above is ideal, but after long discussion with Support, that is the best i could get
Let me know if you need more info, I am dealing with WIX Booking on a daily basis and aware of most of its benefits and downfalls and will be glad to share this info.
Thanks so much for your reply. Sadly I don’t think that either of those work-arounds will work. My client doesn’t want to manually change bookings as there will be too many of them and it’ll take him too much time. Also, they may need to change names several times so that rules out refunding and rebooking too. Such a shame - it may be that they’ll need to buy in a pre-existing booking system and link out to it (something they didn’t really want to do as they wanted to contain it within the site and do it themselves. It’s disappointing as I really extolled the virtues of Wix and all that it can do - I build sites all the time and haven’t come across many things that it can do!
Interestingly also (and completely off-track), my brother’s fiance has the same surname as you! What a coincidence
@miranda Yes, there are so many things I wish WIX Booking would include so I can keep clients all under the WIX umbrella linked to all the other apps on the site. I also hate to see links out of the site or code from a third party sites plugged into the WIX site and looks so alien within the website, adding to that is the double membership on both WIX and the third party site is a nightmare to explain to members, but at the moment WIX booking still got some improvements to do to allow all the features we need in it. I think the product development team in WIX do listen to our calls for feature requests, so in time, all that we want and need will be there, but until then, we will have to compromise on using third party software with some clients.
Funny about your brother’s fiance What a coincidence indeed. It is quite a common last name here in Japan though.
I am trying to release a new website to focus funneling new set of clients into WIX but just as I went to release it, I was surprised and not allowed to launch my site with WIX Bookings. My plan is supported with WIX Bookings so I reached out to customer care and was told multiple times I had to upgrade my plan.
I pointed out that I would only have to pay the difference for the app if I didn’t have a plan supported with WIX Bookings but the Help Center pushed for a full plan upgrade. I finally sent screenshots of WIX’s own policies to back-up what I was saying. I’m still waiting and delaying this site launch.
Can we stick with paying the difference IF people don’t have WIX Bookings and want to add it?
The unified effort to upsell to a far higher priced plan when even the website stated you should only be charged the difference is concerning. I don’t want clients I recently set up to now feel like I’m pushing them into higher plans for just an app.
