Cannot connect my site domain

For the last 2 weeks I have been struggling to get my site up, Wix says i need to speak to my domain host, my domain host says speak to Wix.

I am not technical and this is getting frustrating because im the one paying for something that cannot be used.

I need my website up and running, and would really like to speak to a REAL person that can help, the bot keeps sending me in ciecles.

Who is the domain host?

How are you trying to connect the domain and the site? (nameserver? pointing?)

What is the stated issue?