I’m having trouble with
I have a web music streaming radio station hosted through Wix, but a listener/customer has gone off the rails with incessant 24/7 messages to me. I couldn’t get a real-live human being in Wix Customer Support (frustrating!), but through the AI ChatBot (equally frustrating) I eventually discovered that you CAN’T block a customer, but can only block a member! So, the bot told me I could MAKE the customer a member, and then I could block them, but they would receive an email from me saying “you’re now a member”, which would be counter productive, since I don’t want ANY contact.
Wix needs to give us the ability to block not just MEMBERS but CUSTOMERS too
…but I can’t reach a real-live human being to make that happen.
That’s rough, and the bot wasn’t wrong about the member-only Block feature - that part really is member-only right now.
But there’s a separate route that doesn’t touch membership at all: open the conversation in Wix Inbox, click the three-dot menu, choose “Report as spam,” then pick “Harassment” as the reason. That deletes the conversation and flags it to Wix for review. It won’t block them from messaging again through the same channel, but it gets it off your plate immediately and puts it in front of Wix’s trust & safety side instead of general support.
If you still want the real block eventually, you can edit the invite email first (Automations > find the member invite automation > edit the email) so it’s short and generic instead of a “welcome, you’re a member!” message - takes the sting out of it.