Contacting support is a nightmare

[Felix_Mulder]

I’m having trouble with getting in touch with a human in customer support and its driving me nuts!

**The new system with the Ai, is broken.

• live chat** asks my name before putting me in contact with a customer service representative but then doesn’t let me input my name and so bugs out the whole chat and I have to restart.**
• call back** asks for my number but then says “there was a problem submitting your request” every time, and just keeps doing it when I click ‘Try Again’ so I have to end the conversation.

and finally the Email me back option has me submit a ticket but it never confirms and just asks me to submit it over and over again.

It’s just impossible! What am I to do?

What I need to do isn’t covered anywhere on any help page or through the ai help.

I need contact with an actual person.

[noahlovell]

I’ve shared this with the relevant team to take a look. In the meantime, is it something you think the community might be able to assist with?

[Felix_Mulder]

I just wasn’t sure how to get through to anyone and was wondering if anyone else was experiencing the same issues.

It’s been a very frustrating day trying to find a way to talk to anyone and I still haven’t got through.

[noahlovell]

Took a quick look again and saw we had a Known Issue at the same time as this - Unable to Start Live Interaction With Wix Customer Care | Help Center | Wix.com - it’s since been resolved, so you should be good to try reaching out again