Hi there Wix Community.
I’m a velo developer and fan of the amazing products that Wix has - Please keep it up.
While so, I would like to provide some feedback to the Wix Team for improvement and to highlight a major process problem which I hope the Wix Team can address so that the community might benefit from it.
Across my varied interactions with customer care, I note that they would on multiple occasions act without the approval of the site owner. For instance, if I were to complain about a signing in problem, they would try to sign up to debug the issue. That is great, but the problem comes when they do it without the prior approval of the site owner. In the case, as we velo developers know, the site is intricately intertwined and one thing can affect another. For example, a notification email is sent to all members when a tester is signed up, and the tester account appears on the frontend to all other user - horrific to the professionalism of the site.
The professional way to do it is to duplicate the site and to test it on that site where there is no live users.
While I applaud the efforts and always-positive attitude of the customer care team, I hope that Wix management takes a way closer scrutiny on the processes implemented.
Just to be clear - Customer Support is doing a great job, but the process has to be correct.
P.S. It is even scarier that Customer Care has super-admin rights, which is able to bypass a lot of the code written for safety.