Hello. I am running into an intermittent error. I created a dynamic index to display data from a predefined dataset. I have done this for several website created using WIX Code. On some sites the dynamic index works perfectly on the live published site, for others I get the table and a message “Loading …” that never updates. There are less than 10 entries in the datasets.
What could the issue be? I have scoured the forums and the WIX Code Help/Resources but can not find a reason or a solution.
Any guidance would be greatly appreciated. Thank you.
Hello. I an still waiting a response to the issue mentioned above. This is impacting my ability to complete the project for my client. Any assistance will be helpful and appreciated. Thank you.
Yes, it did. I managed to figure it out after going through the site again and rechecking the settings, before Leandro’s response. I have to say, I am extremely disappointed with the level of response I received. Three weeks is not acceptable to wait for a response to an issue (especially during a beta period). The fact that I had to resolve the issue by myself with no contact or coaching from customer service after submitting a ticket and posting in the forum is distressing. Moving forward, I hope that there are better follow up procedures put in place to prevent the ball being dropped.
First of all, I’m happy that you’ve resolved this. I agree that we have dropped the ball, and we are now working to avoid this from happening again.
Since WixCode is a very different product than any of our other products, the whole support infrastructure for it requires a new way of working. We’re aware that it is not yet anywhere near where we want it to be.
Thank you for your feedback, and we apologise.
