I know this topic has come up before, and there is a divided opinion about this.
The current structure to the Partner Program is that we come alongside the client and design their sites, whilst they are directly involved with Wix.
A lot of the clients that I work with need a website, but don’t understand anything when it comes to domains, code, hosting etc.
They often ask me to take on the management of the technical side of the site, this includes dealing with the billing, hosting and code of the site. They don’t want anything to do with it.
This often causes a disjointed feel as I don’t want my agencies bank details accessible to the client in a way that they might accidentally (or deliberately) upgrade the subscription or change the domain details. This would take my time away from dealing with other clients.
I am aware that there are roles such as billing manager and domain manager, but this doesn’t solve the problem of the client accidentally changing the technical side of the site. This often means that in the contract between us, they sign to say that they technically Own the site, but I have the role of owner and they are added with access to everything apart from subscriptions and domains turned off. (There are clauses that if they wish to move away they are free to do so, and everything is transferred as quickly and efficiently as possible)
My proposed structure
I would love to be able to allow partners to become a ‘middle man’ between Wix and their clients.
I imagine a structure where when a partner starts creating a site, they are faced with 2 options:
The traditional structure (top image)
The ‘middle man’ structure (bottom image)
After choosing out of these 2, they are faced with the option of choosing Editor X vs Wix editor.
This way, if a partner chooses the ‘middle man’ structure, then the clients site is created where they appear as the ‘Owner’ of the site, and the Partner can handle the domain and hosting, without it ever appearing in the Clients dashboard.
If you have any questions about this, I would love to discuss it, as I think this will help Partners who deal with clients who don’t understand websites.