Feature Request: revert Google Calendar Synchronisation process in the Booking Product to previous recent version, as the new one is faulty

evolutionmcbgroup · January 3, 2022, 9:34am

In light of the enormous amount of malfunctioning of the CODE for the NEW VERSION OF THE Booking App, and in functions of this app (Wix Calendar access, Google calendar sync) I KINDLY REQUEST TO THE BOOKING PRODUCT DEVELOPERS TO PLEASE REVERT THE CALENDAR SYNC TO THE PRIOR PROCESS, that is video-casted and uploaded at evolutionmcb.com/contractors

Please view the following faults in the Booking App new version, which I have evidenced with screen-casts at www.evolutionmcb.com/contractors :

1. the location for the booked service in the email confirmation and on the booking confirmation page is wrong : it shown as 1600 Pennsylvania Avenue NW in Washington: this is the White House, not my location. (My locations are all “on zoom”, with small variations on the second part of the zoom descriptions: I have one Zoom location for each set of hours, because for different appointments the same contractors want to make available different hours, so to allow this I set multiple Zoom locations, and I can assign different available hours to each one)

2. the client does not receive the email confirmation after checks out a service, and when they add the service to their calendar, from the confirmation page, the log does not include the zoom streaming details as in the contractors calendar log (in my test that I screen-casted I used the email cristinafromengland@gmail.com for taking the role of the client in the booking process and test the functioning; I used the email evolutionmcb@gmail.com for taking the role of the contractor in the booking process and test it; finally, my business owner email in the test is info@evolutionmcb.com. This should make it easier to follow my screen-cast test)

3. My new member of staff are suspicious about and haven’t accepted the “Wix invite to collaborate on a website” that is now a pre-requirement to invite them to sync their Google Calendar (while with the prior procedure 18 mo staff synched). This is due to the enormous confusion they faced because when logging into their new Wix account they’ve got all your Wix prompts to create a WebSite, therefore they think I’m scamming them into collaborating into building a website, or thing that I work in Sales/marketing at Wix and I try to force them to build websites. Therefore, not accepting the invite to collaborate, my Site, called Evolution Wellness, does not show on the Wix account of the new members of staff who need to view their calendars, and I cannot send them invites to sync calendars.

#ADI editor #B ooking #App product #Faulty #Errors #NewProcess #Revert

#featurerequest #produc ts #upda te #impr o ve #feedb a ck #f aultynewversion

leighc · January 3, 2022, 9:38am

@ireenh @mayaet

evolutionmcbgroup · January 4, 2022, 6:25pm

… the errors in the booking app are even more than what I have written, especially in synched calendar functions: blocked time doesn’t work!

One of my members of staff (Rashmi) is on holidays for 1 month to do a yoga course and she has therefore blocked her days, but her regular group classes were still visible!! So I had to remove them manually, as even with the synched calendar and blocked time her classes appeared on the timetable and on the calendar booking pages of these classes!!

(Plus, now I have to add all of them again manually, with deferred start in 1 month, as I could not edit them, and are 2 classes for each of the 7 days of the week, so lots of logs)

@ireenh @mayaet @leighc

#ADI #Edito r # Booking #Ap p #Produc t #Fault y #Error s #NewProces s #Rever tPlease!

evolutionmcbgroup · January 4, 2022, 7:21pm

About the location in the booking confirmation page:

see in the screenshot the names of my locations, which is Zoom in all cases, but written slightly different, as I need 1 zoom location for each set of hours that my members of staff have set for each of their classes, as their hours are not the same across all the services that they offer (so to assign different hours settings to the same staff members I need different locations).

In the booking confirmation page (and in the email confirmation I guess, which however was not received by the client in my test) the clients don’t see the location name (which is what is seen by default during the booking process), but they sees the physical address, which is however only a placeholder, as the classes are delivered via Zoom only, not in person.

@ireenh @mayaet @leighc

ireenh · January 5, 2022, 7:19am

Hi @evolutionmcbgroup ,

First of all, we are sorry to hear you feel frustrated.

If you are willing, I’d love to chat with you over the phone or via Zoom and hear about your experiences, needs, and challenges and to learn how we can improve for you.

If you’re interested, just book a Zoom session here , and we’ll take it from there.

Looking forward to hearing from you.

Ireen, Wix Bookings.

evolutionmcbgroup · January 18, 2022, 3:19pm

Hi @ireenh thanks so much for your message and kind offer to hear my improvement proposals/feedback . I followed the link you provided and booked 30 minutes on the 30 on Jan 2022, and I’m happy to talk then. In the meantime, you can view on the following comment the screenshot of how I’m using the Appointments in the booking app to create classes with different sets of available hours to book for each class (this is done by creating a location for each, although it has the downsides of showing a place-holder physical address on the confirmation email, together with the video conferencing details, and other downside is that only 1 person can book a class, if I use the Appointments booking option to avoid all other feature of Regular Classes bookings, which are not suitable to a business model that uses as members of staff some Independent Contractors, rather than Employees … there are certain rules by law to define members of staff in a way or the other, and if these aren’t respected, the Independent Contractors can claim to be employees and demand payment even for time when there was not work to give to them but they were available, as it happened with Uber, to name the most known case where contractors had then to be paid as employees, as they could demonstrate in court that their status was not contractors).

evolutionmcbgroup · January 18, 2022, 3:26pm

I now understand that showing the physical address vs the name of the location is the expected default behaviour for the confirmation email , but “change the service’s location to Custom” DOES NOT MEET THE NEEDS OF MY BUSINESS WHEN I HAVE TO CREATE DIFFERENT SETS OF AVAILABLE HOURS FOR EACH SERVICE THAT IS OFFERED BY MY CONTRACTORS: CUSTOM LOCATION IS OK ONLY FOR WHO HAS THE SAME SET OF AVAILABLE HOURS FOR ALL THEIR SERVICES. FOR WHO HAS DIFFERENT HOURS PER EACH SERVICE (because the services are IRREGULAR CLASSES, ON DEMAND) I NEED TO CREATE A LOCATION FOR EACH SERVICE, SO I CAN ASSIGN DIFFERENT BOOKABLE HOURS TO EACH LOCATION (this is a workaround to not use Regular Classes)

FEATURE IMPROVEMENT PROPOSAL FOR BOOKING CLASSES like APPOINTMENTS

1. allowing to set services appointments either as “bookable by 1” or “bookable by many clients”

2. showing the 1 hour appointments on timetable when the appointment is for multiple attendants

In this way, you allow Regular Classes to be at the same time all the following, and suitable also for independent contractors:

A. flexible to the time that who delivers them has available

(to go around this, at the moment I need to use appointment for classes, even if only 1 person can book the class, and I need to create 1 different location for each class, so I can assign different hours to each location. If I don’t do this, clients see in the booking calendar page of each regular class ALL the available hours of a contractor, not only the hours of each class. They are not employees: to stay contractors, they need to decide WHEN they work.)

B. logged on the Google Calendar of the staff who is delivering them only if at least 1 person books them

(at the moment, even if no one books a class the members of staff get in their personal Google Calendar a log of a scheduled regular class, when there only difference with a class that is actually booked is that the log has a zoom link. My members of staff don’t want these logs if there are no clients who paid the class, as these logs ‘block time’ that is otherwise offered for 1:1 irregular hours appointments)

C. not shown as available when the staff who delivers them ‘blocked time off’ at the time of the class

(at the moment, the expected behaviour for scheduled classes in a calendar is that if a member staff goes on holidays - and blocks all the days that is away on Google Calendar on their business calendar on their Wix.com - the classes that have to be delivered by the member of staff don’t get cancelled, because who programmed the Regular Classes Calendar made the wrong assumptions that classes go on even if someone is on holidays, thinking that another member of staff can cover who is absent! This is true only for businesses who have employees, but I for those as me who have independent contractors, it is not legally viable: classes have to be as appointments, and offered only when the member of staff who delivers them is available. In fact, by law, to be INDEPENDENT CONTRACTORS, they have to work WHEN, WHERE and HOW they want, and if I change this, by law they become employees and have to be paid even when there is no clients booking them, which I cannot afford. YOUR CLASSES SETTINGS WORK OK FOR EMPLOYEES ONLY: FOR WHO HAS CONTRACTORS AS MYSELF, THE REGULAR CLASSES CURRENT FEATURES ARE NOT SUITABLE)

D. shown on a timetable, which is the preferred way to book fitness classes for clients all over the world

(at the moment, to have a timetable - and at the same time avoid to have logs of blocked time for all the unbooked regular classes in my members of staff calendars - I have to duplicate the contractors who offer classes, and create the classes only with their staff-duplicate, which isn’t linked to their Google Calendar. So my staff has an email confirmation and calendar log for each class only when someone books)

evolutionmcbgroup · January 18, 2022, 3:33pm

@ireenh @mayaet @leighc Hi all, kindly see my comment above for more details on my proposed improvement for the Booking app, expanding the features for Appointments, to allow to use them as Classes in business models with independent Contractors rather than Employees (for which the Regular Classes with the current setting in your app are unsuitable by law: as they aren’t employees, I cannot tell to them WHEN they have to work, therefore I cannot schedule a class and then if one isn’t available as on holidays, ask to another to cover. Plus we have no clients yet, so I cannot block regular time in their diary for classes no one books, as otherwise they can ask to be paid for those hours they saved in their diary, resulting unavailable for 1:1 bookings)