FIXED: Live Submission Broken?

@judytaylor1975 This is what I’m noticing. I’m wondering if this is some security update that doesn’t allow site owners to collect data, and it needs to be approved manually?

@danyminko I assure you that’s not the problem. The team is working to uncover the issue and resolve it for everyone. We appreciate your patience. Thanks!

@danyminko :joy:That would be too complicated for newbie like me if that’s true. Well I am looking forward to good news from Marlowe. :smirk:

@marlowe-shaeffer Thank you for your reassurance, and I apologize if I sound a bit paranoid and difficult to work with, Judy has been a big help here.

Thank you again for your work, sorry for any inconvenience.

Hi again,
The issue should now be resolved for all of your sites. Please test and let us know if you see any problems. Thank you!

Thank you so much for your help! I just picked several sites and the forms were submitted and collected correctly. I can see the value from each field in my dataabase now.

However, how about the data that was submitted when the issue occured? Those data remains the same with name value in all the fields. Is it possible to retrieve the correct data from them?

@judytaylor1975 Hi Judy, I’m glad to hear the forms are submitting correctly into the database. As far as I can say right now, there is no way to retrieve the missing data. But the team is still investigating, so I may have more updates tomorrow.

Everything is working again, thank you and the rest of the team so much!

@judytaylor1975 How are you able to share a database between your websites? Is there a guide or thread you can refer me too? I am expanding my business and will need 2-3 more websites in the near future, it would be great if it had one database and site members shared.

@danyminko Yay! Glad to hear that. And thank you for updating the post title!

@danyminko Each datasets of each pages are connected to only one database.

And the forms on my pages are 90%-identical, the only difference is product type. So I design my sites this way so my customers won’t find other products (for business purpose haha)

It’s easy for me (a newbie with simple purpose) this way since my forms are highly identical. If the forms of your sites are quite different, you can still collect them in one database, but it will require lots of fields in the database, with structure that won’t lower your efficiency.

Hi Marlowe. Is there any update about the missing data?

@judytaylor1975 Unfortunately, no. However, if the user who submitted data was a site member, their ID will appear in your collection. You could contact the user and ask them to resubmit the form. We apologize for this inconvenience.

@marlowe-shaeffer :rage: Bummer. Anyway thank you for the update.

@judytaylor1975 Wow! I haven’t heard the word bummer for ages!