GIF not loading on mobile site

Question:
So for some strange reason a select few GIFs aren’t loading on my mobile site (www.somesaystudio.com). No problems on the desktop/tablet just mobile and its not all GIFs just a select few. I’ve tried compressing, even re-exporting via PSD optimise for web at smaller sizes and re-uploading but no luck. It appears to be all the gifs that are on the desktop homepage that don’t work on the mobile site but also when those GIFs are used in the that specific project page they are also not showing.

Product:
Wix Studio Editor.

What are you trying to achieve:
See above.

What have you already tried:
Look extensively online, cant see this issue in the forums either. Some technical/advanced help would be much appreciated. I started with an Editor X template if thats also any help?

Additional information:
We’ve launched the site so would of course like to resolve this ASAP as want to send to prospective clients. TIA

First of all - reallllly nice site! I love the vibe to it!

I was taking a look around and saw the Gifs that weren’t loading had this property to them, that when checked off, made them load correctly.

Screenshot 2024-09-11 at 18.08.24

Do you know if you have any code or CSS added to the site?

Diving a little deeper, the images that aren’t loading are missing an src on the <img>.

Example of not loading:

Example of loading:

I’m included to say that it could be related to some difference in the way the Gifs were exported or something along those lines.

Hey @noahlovell Thanks for the kind words, apprecaite it :slight_smile: and even bigger thanks for looking over the issue and finding the culprit. To answer your question:

  • No custom CSS that I’m aware of, the only small thing that I know wouldn’t have affected anything but will mention was I opened the command line editor (purely to check it out) but definitely didn’t add anything like you have highlighted above.

With the src possibly being the issue, can you confirm the steps I need to take to resolve the issue? With visibility: hidden do I need to amend the CSS for that? Secondly the gifs load on another, earlier Wix website (pre-editor x) site I created but strangely they do have the src present (see https://www.alexhowelldesign.com/)

Any further assistance much appreciated

@noahlovell any more thoughts. I’ve tried to re-export and upload those GIFs but no luck on the mobile site :frowning:

I’m not aware of a solution at the moment.

Perhaps worth deleting the image element from the editor, temporarly publishing/refreshing the editor, adding a new image element and then update with the GIF to see if that works.

Other than that, I’d recommend reporting a bug following these steps.

Thanks for the reply… yep that worked perfectly, all working now

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