Wix editor crashes

The editor is crashing since 10 month and the escalation team is working on it. The issue is decently the Wix surfer RAM. Editor slow down massive. The bowser developer toll show plenty of issues. Once the editor crashed even the Dashboard, you need to restart. However. This is 10 15 times per day and we lost a lot of time. Wix procide us to stop paying the premium plan for 6 month. Compared with 6 month free of charge, the time we lost while suffering with the low speed and crash is nothing is nothing. However. it is clearly approved that the crash is caused by low surfer RAM. Wix wont extent the RAM and force us to change the website design to reduce the items etc. This wont happen!!!

I dont know if this is related, but for 3 days ive been struggling with the Wix Store. Going to the productpage everything locks up. Soon I have look for a new plattform,

Hey! This definitely is the experience we expect. You mention the escalation team is working on it - do you happen to have a ticket number that I can check on for you?


This sounds like it might be unrelated - worth opening a new topic if it’s still happening :slight_smile:

Here are the ticket numbers ..

This ticket #414070940

Regarding your editor issue Ticket #1661646811, #934584101

Extension ticket #201851023