How can I setup my business mail in wix if the domain is connected through pointing?

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1

I am writing to seek your assistance with setting up my business email on Wix. My domain is connected to Wix through the pointing method. Despite following the instructions provided in your support articles, I am encountering difficulties in configuring my business email.

Could you please provide detailed guidance on the steps required to successfully set up my business email in this scenario? If there are specific DNS records or settings that need to be adjusted, kindly include those instructions as well.

2

Here’s a detailed guide to help you through the process:

Important Note:
Since your domain is connected via pointing, you’ll need to make changes to the DNS records at your domain registrar (where you purchased your domain), not in your Wix settings.

Steps:

  1. Purchase a Business Email Plan:
  • Wix doesn’t offer its own business email solution. You’ll need to purchase a plan from a third-party provider like Google Workspace (formerly G Suite).
  1. Gather MX Records:
  • Once you have your business email plan, log in to your email provider’s control panel and locate the MX records. These records are crucial for directing incoming emails to your business address.
  1. Update DNS Records at Your Domain Registrar:
  • Log in to your domain registrar’s account (where you bought your domain).
  • Locate the DNS management section within your account. This might be named “DNS Records,” “Domain Management,” or something similar.
  • Add new MX Records: Here, you’ll need to create new MX records based on the information provided by your email provider. These typically include details like:
    • Host/Alias: Often left blank or set to “@” symbol.
    • Priority: Lower numbers indicate higher priority (e.g., 10 is lower priority than 1). You’ll likely have multiple MX records with varying priorities.
    • Value/Destination: This is where you’ll enter the specific server address provided by your email provider in the MX record details.
  1. Save Changes and Wait for Propagation:
  • Once you’ve added the MX records, save your changes in your domain registrar’s settings.
  • Propagation: It can take up to 24 hours (sometimes longer) for the changes to take effect globally. During this time, you might not be able to receive emails on your new business address.
  1. Configure Your Email Client (Optional):
  • Once the propagation is complete, you can configure your email client (like Outlook, Thunderbird, etc.) using the settings provided by your email provider.