The Helpmate is not working…
I was trying to submit a query via the Helpmate. However, I was unable to send the message. When I try to submit the query, I get the message “Something went wrong”. I tried it more than once, it happened every time.
We’re on it! Thanks for flagging it 
Known Issue you can follow - https://support.wix.com/en/article/unable-to-start-live-chatfor-with-wix-customer-care