Hi all, I am having issues with the mobile version of my site. When customers need to use their keyboard (forms, quantity selector and checkout) the onscreen keyboard will minimise after a second or two of being open. On top of that, the pages on the site will randomly refresh if you’re on them for over a minute. I have tested this myself and unless you are extremely patient, it’s impossible to use the site properly and 95% of my visitors use a mobile device. I have reported the issue and it has been escalated, but it’s been a week now and no progress has been made. I am now into four figures of missed sales because of it. Has anyone had this issue before or can anyone recommend something I can try whilst I wait for the escalation team to find a fix for it? Regards, Isaac fcstickers.com

just had a look and not having those issues on google pixel phone

I’ve had reports from multiple mobile users, but it seems to be mostly iPhone users. It has already been reported with reference 1811584738, but I have a screen recording from last night so it is definitely still an issue.

Keyboard disappears on mobile site every time customer tries to type

Ask the community

noahlovell September 26, 2025, 3:18pm 3

@Isaac_Green - would you be able to open a bug report following the steps outlined here - Wix Studio - How to report a bug

I’m also unable to reproduce. Do you happen to know if this is happening on specific devices/OSs?

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Keyboard disappears on mobile site every time customer tries to type

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