Over the past 2 weeks I’ve been having extensive discussions with customer support over how to get payment notifications (which are sent out before money from the client’s customers is paid into the client’s bank account after processing through Wix Payments) directed only to the business owner of a site, and not to me, as the site’s designer / manager. They have a need to receive these, I do not.
It turns out that the only person that can receive payment notifications is the individual who is the assigned Owner. This raises a number of issues which perhaps someone can help me understand a little better on how to work around:
- as this is my first Editor X site, it’s still unclear to me if I assign future clients as Owner and myself to an Admin Role, whether or not I’ll actually be able to manage all of my sites (for different clients) all on one dashboard. Can I do this as Admin, not as Owner, of each site? Or will each site need it’s own Owner account and have it’s own dashboard to which I’ll be granted access to as an collaborating Admin?
CS hasn’t answered this question for me yet, so I’m wondering what others experience of this is, how best to manage all client sites from a single dashboard, and whether this is even possible if I hold an Admin Role and am not the designated Owner of each site?
- the business owner who is the assigned Owner will more than likely be a non-technical person, yet they have to be given full access to every aspect of the site just to receive notifications that their money is being paid out to them. This seems fundamentally wrong as it grants a level of security & technical access to the site that they’ll likely never need, and could lead to all sorts of issues, security & technical, down the line.
No business owner should need - and probably doesn’t want - this level of site access just to receive a standard payment notification.
- assigning a person the site’s Owner can only be configured for ONE individual. This maybe fine if that person is a one-person organisation, but more often than not more than one person will need to receive payment notifications - perhaps another business partner, a bookkeeper or finance manager.
Assigning a business owner as Owner prevents anyone else getting payment notifications. Again, this is fundamentally wrong.
So I’d be grateful if anyone here could address any of this and suggest how they’ve worked with, or around, these problems in the past, or what best practice might be in this situation.
Many thanks…