I wanted to share feedback from many, many clients I have worked with in regards to the “overwhelming response” to their submission request. Today my client ( who I’ve landed regardless) told me she was annoyed with 30 emails from her 1 request! I sent 2. 1 - Welcome email. 2. Follow up after our consult. That means she got 28 emails from 6 other agencies? It is 6 that it goes to correct?
Lucky for me I am Canadian and she responded to my lead email, solely because of that at first. My customer service and portfolio landed the deal, none the less it could have a been a lost lead for me just due to the sheer volume of automated email that went out to her.
Curious what other partners have heard about this process?
they put 1 lead to 6 partners far as I know and some of these partners have crazy amounts of automations set up. I tried myself to get a feel of the user experience it’s pretty annoying actually.
@avanidigitalwixpartn Thanks for posting this issue. I had similar feedback from clients and just like you mentioned, the client responded to me because I happened to be a local expert which most clients prefer.
I sent many suggestion messages to wix to let them know that both the client and the partner experience have tremendous issues which could be solved by using better logic and UX/UI. Particularly the issue we are discussing here can easily be solved by REINFORCING the prospect client to provide thorough info regarding their project.
Majority of my leads are worthless bits and pieces of info that don’t describe the project at all. It is a big waste of time!!! The client should provide a decent summary of the project with their requirements. If they can not, this simply means more hand holding during on boarding while trying to educate the client about their own project. This is costly to experts and agencies. Wix needs to make it clear that they understand this and that they select this as an option. Mind you, an expert can spend hours outlining the project requirements for a client and they can decide to work with another expert with what the previous designer outlined for them. If a client needs a lot of guidance setting up the project outline they need to fill out a separate section. The submission form need to handle some of the onboarding 101 .
In addition, no form should be submitted without some of the core info.
The Partner Dashboard is another living chaos but I will start a new thread for this poorly designed user interface.
Agreed I just spent most of my morning answering people’s questions, I think if wix support was more accessible to clients us partners wouldn’t be filtering these pointless leads that come in.
@wingcc Thank you. I am not looking how to manage my own workflow, I have a good system. I use 1 automation that triggers at the lead coming in, and I personally message or cold call the client, to follow up. Not spammy and more personalized is the feedback I get.
We are discussing the way the leads are coming in with little to no info and they end up being those question not paying people. If they intake system was more efficient when the client goes through the lead process, this can limit the amount of those lead types coming in And I also mentioned the spammy automations some agencies have set up that overwhelm the client, this is THEIR feedback to me and there is plenty of it.
