Question:
Is anyone else having issues validating their payout account?
Product:
Wix Studio Editor
What are you trying to achieve:
Im trying to verify my banking account to get my money paid out. For the last 5 days Ive been stuck in a loop where a person on the phone said that I had to put everything in caps. Then someone on chat said that someone from the expert team would reach out but as soon as I got off of chat, I got another email that I need to upload my EIN information again.
What have you already tried:
Ive scoured the information, meticulously matched the information between Wix, my EIN info from the IRS and my bank account. The error messages dont give any information. No one on the phone seems to be able to help… Im just awaiting “experts” to review? But then my account got reset back to the original error?
Additional information:
I’m considering rebuilding my site elsewhere if this is a persistent issue. Holding my money hostage in a loop of non-helpful error messages is unacceptable. If its a glitch, then Ill stay with Wix, if its something that others have been experiencing, Ill switch. Thanks.