Wix Payouts is holding my money hostage. For the second time in three months, Wix has capriciously withheld revenue that my company has earned while it is “verifying” my business AGAIN. I was asked to submit a ridiculous amount of proof that I’m a real person with a real business. It has been nearly 3 weeks and I’ve had NO answers, virtually non-existent explanations or communication.
I"m resorting to this forum bc I’m getting NOWHERE with traditional help channels.
Working in
Wix Editor
Site link
What I’m trying to do
I don’t ever want to go through this again. I can’t run a business this way. And this is personally affecting my family. What can I do to avoid this happening again?
What I’ve tried so far
I’ve done everything Wix has ever asked me to do to “verify” my business. Customer Support has provided ZERO help. I’m simply told to wait…
Hi Rachel, unfortunately there is nothing anyone here on the forum can do to help in this case. Any Wix Team members would only be refereing you to the correct channels to have it sorted, which you have already done.
I have no inner working knowledge of the payout system, but maybe because of the large monthly $ value of the memberships it is being flagged.
I am sorry you are dealing with this. I shouldn’t be so aware of this being a constant problem because I don’t take payments on my site, but I sure see these posts everywhere (here, Discord, Reddit).
My advice - immediately stop using Wix for payments and use something else like Stripe or even Square though I’d go for Stripe.
Depending on your business, you might want to consider an e-commerce platform that will be better for you in every way. Wix is only really good for super small businesses with very few products or services. If you have a service business.
Commenting because maybe if enough people speak out, Wix will fix broken processes and improve service.
Hey!
Thank you for taking the time to share your experience - I understand how it is frustrating.
Wix Payments, like most payment providers, is required to carry out verification checks - often when certain thresholds of money processed are met. I imagine this is what you’ve experienced (meeting these thresholds).
If you’re able to share your ticket number here (or via DM/Message), I’d be happy to raise it with the team. As @Dan_Suhr also mentioned, I’d recommend continuing to follow up on the ticket.
Hoping we can help get this moving for you 
Hi @noahlovell I am also experiencing the same issue, and have seen several other posts nothing a similar experience. It is a bit concerning to see this be a common experience when utilizing Wix Payments. Can I also share my ticket number with you for further assistance?
Sure - happy to take a look 
Thank you, my ticket number is 1702402509. Your assistance with this is greatly appreciated! 
@Rachel_Roberts It seems to be a recurring theme. Not sure what is going on. Our site they wanted me to post my labels, Easy for competitors to copy and paste to print. This has already happened once from a distributor of ours. I guess now we make it easy for anyone to put water in a bottle and put a label on it to sell it. un-be-leviable!!! 3rd Party payments for sure will be looked into.
Could you please share my open ticket as well? Request 1155695874 A client paid me $7,000 almost 3 weeks ago and they payment has not been released despite sending all the information requested. I also sent the name, email and phone number of the company so they can verify it. This is so frustrating!
I am having the same problem as well. This is totally unacceptable!!
I just got hit with this and am I really upset. I don’t have much activity but Wix Payments wants a copy of my drivers license, a copy of a utility bill or other proof of address, and a copy of a bank statement. This is how identities get stolen!!! How often have we heard about data breaches. Who is going to have access to this information? Foreign regulators? Very Very unacceptable!! I’m sure Wix is being compliant with someone’s requlations and is in a hard spot.
Does anyone know if a payments option that can be used in wix that isn’t so intrusive?