I have a timetable with classes. Users can click a class to book a time slot. My goal is to use Plans for booking because they are transferable if rescheduled, unlike direct card payments that require refunds.
Here are my issues:
- Booking Process:
• When users click “Book Now” on the timetable, it takes them to a booking form.
• They select a Plan and pay for it.
• However, it only purchases the Plan, not the session.
• Question: Can we combine purchasing a “class” Plan and booking the session in one step?
- Plan Redemption:
• After purchasing a Plan, it shows up as a subscription in the user’s account.
• But users can’t redeem it for a class session.
I’ve rolled back these changes because they’re negatively impacting my business. Currently, I prefer manually refunding rescheduled customers. If these issues persist or are bugs, I might need to consider moving to another platform.
Any advice or solutions?