Question:
Can we get an option to issue gift cards as a means of credit for refund requests?
Product:
Wix Products, Wix Services, and Wix Events
What are you trying to achieve:
Our customers have family emergencies and other issues that come up that make them request refunds for services and products purchased. Our company policy states that refunds that issued at customer request are offered in the form of a credit for future use. Cancellations due to weather or our business end are refunded in full. We would like the option to simplify this refund credit issue by creating a gift card to use as store credit where applicable by our policies. This way the customer can use their credit on our website when they are ready without having to contact us for customer service.
What have you already tried:
We have tried issuing coupon codes, but this only works for specific instances of credit usage. We would like our customers to have the flexibility to use their credit on any of our available services or products. We also have to track how much they have used if the prices vary between their old selections and the new ones.
Additional information:
Thanks for your help with this!