What I’m trying to do
We moved our Israeli domain getyeda.co.il off Wix. It was removed from our Wix account, and its DNS now lives in Cloudflare, with a redirect to our main Wix site (getyeda.com/il).
What’s happening
For over a week, every request to getyeda.co.il and www.getyeda.co.il has been answered by Wix with a 404, and our Cloudflare redirect never runs. The responses carry Wix’s own headers (x-wix-request-id, server-timing: ... fastly_ireland-phy_cf).
What we’ve tried
Confirmed DNS: only placeholder A records (192.0.2.1, proxied) and one TXT record. No Wix IPs, no CNAMEs to Wix.
Ran a controlled test: added a brand-new subdomain to the same zone with the same settings and the same redirect rule. It redirects correctly. Only the two hostnames Wix used to host return Wix’s 404.
Cloudflare support reviewed our zone and found nothing pointing to Wix.
Support so far
Ticket 051700274. First we were told to delete a Wix A record (there isn’t one), then that there were “more pages” of records (there aren’t), and now to “contact Cloudflare”.
Question
Has anyone had a removed domain stay “stuck” on Wix’s side like this? It looks like a stale hostname mapping (possibly from an old, deleted or transferred site) that only Wix engineering can remove. If anyone knows how to get this escalated, or if a Wix team member here could pass it on, I’d really appreciate it. The site has been down for over a week.
Hi, your controlled test is the key clue. A brand-new subdomain with the same rule redirects fine, and only the two hostnames Wix used to host get a Wix 404. That points away from your DNS and towards a leftover hostname claim on the other side.
Cloudflare’s own docs on hostname priority describe exactly this. When a SaaS provider on Cloudflare has an active custom hostname for an exact name, it takes priority over the proxied DNS record in your own zone. Your traffic goes to the provider, and your zone’s redirect rule never runs. The docs say the way back is to ask the provider to delete that custom hostname. I can’t confirm how Wix serves custom domains internally, but your response headers suggest it’s worth asking Wix about directly.
What I’d do:
Reply on your Wix ticket with one precise request: delete any custom hostname or domain mapping for your apex and www hostnames on Wix’s side, since the domain has already been removed from your account. Include your test result and the x-wix-request-id values.
Ask Cloudflare support (you already have a contact) to confirm from their side whether those exact hostnames are claimed as custom hostnames by another Cloudflare account. If they are, that’s the evidence Wix’s engineers need.
Meanwhile, check the domain hasn’t been connected to another Wix site, including an old or transferred one. Make sure your nameservers at the .il registrar point only to Cloudflare.
Keep both records proxied and leave the redirect rule in place, so it starts working as soon as the mapping is gone. Test with curl -I against both hostnames, not a browser, to rule out cached redirects or HSTS.
Waiting longer probably won’t help. A week is well past normal DNS propagation, so check whether a provider-side mapping is the cause before waiting further.