Sendgrid seems to work but mail not delivered

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1

Question:
I wrote a short test program to send an email. The code seems to work successfully, but I never receive an email.

Product:
Wix Editor

What are you trying to achieve:
Trying to add an email section in a larger site. This small program is just a test of concept.

What have you already tried:
I’ve looked at sendgrid website and looked in the WIX forum.

Additional information:

2

If your test program runs but you’re not receiving the email, here’s how to troubleshoot:

  1. Check Your SendGrid Setup: Make sure your API key is valid, and your sender domain is authenticated in SendGrid.
  2. Review Your Code: Ensure your email data includes a verified sender address and valid recipient email. Double-check that you’re using the correct SendGrid API endpoint and headers.
  3. Look at SendGrid Activity: Log in to your SendGrid account and check the Activity tab. It will show whether the email was sent, delivered, or blocked.
  4. Common Issues:
  • Emails might be in the recipient’s spam folder.
  • Test with another recipient address.
  • Check for errors in the API response (e.g., invalid email or unauthorized API key).
  1. Test Outside Wix: Try using a tool like Postman or SendGrid’s sandbox mode to confirm your integration works.

Let me know if you spot any errors or need more help!

4

Hi,
I checked SendGrid activity and see that all the messages I tried to send say “processing” in the main list under STATUS, but each individual message says “processed” when I drill down. However they all indicate they were not delivered. No other errors though.
Thanks for your help.

Ron

5

We would investigate the possible causes, including checking for any suppressed addresses, ensuring the domain authentication settings are correctly configured, and reviewing the email content to ensure it doesn’t trigger spam filters.

Additionally, with the free SendGrid plan, you can send up to 100 emails per day. If you’re nearing this limit, it could be a reason for the delay in delivery.

If the issue persists, we would reach out to SendGrid support with the necessary details to resolve this.

6

Thank you for your responses to my question. I don’t think the addresses are a problem, or going to spam. Actually, the send grid code says it completed successfully, but the send grid activity screen just says that the mail was not delivered, no explanation given.

7

Sometimes, recipient servers delay or reject emails without providing detailed feedback. This can happen due to throttling or temporary server issues on their end. you have to contact to sendGrid Support for further help.

8

Thank you very much. I’ll do that.