I’m having trouble with uploading more than one menu csv file in the Manage Menu’s area of the website. The initial Dinner Menu worked, but the other menu’s I try to upload keep failing.
I’ve tried in chrome, safari, incognito windows, etc but still giving me a technical error.
I’m just simply trying to upload multiple menu files as this restaurant has Lunch, Dinner, Happy Hour menu’s and I want them to be displayed using Wix’s menu layout instead of uploading the actual images.
I’ve ensured each file format is the exact same. The dinner menu (which worked), is actually the largest of the files. The lunch and happy hour menu are smaller so I’m not sure what’s causing the issue. I’ve even tried pdf files, still no luck.
I’ve already raised a support ticket and it was escalated, but I haven’t heard back.
I’m currently working off an unpublished site which is not on the company’s plan. I do wonder if that could be factor here, but the error I receive isn’t indicative of a plan issue.
A few things worth checking before going back to support. Wix’s menu CSV importer is stricter than it looks, and a second file failing while the first worked usually points to one of these:
Duplicate item names or IDs across menus. If Lunch and Happy Hour share item names with Dinner (or with each other), the importer can silently choke. Try renaming a couple of items to something unique just as a test.
Encoding. Re-save each CSV as UTF-8 (not UTF-8 with BOM, not Windows-1252) straight from a plain text editor or Google Sheets export, not Excel. Excel is the most common cause of hidden characters that break these imports.
Column structure drift. Even one extra blank column, a stray comma inside an unquoted field, or a slightly different header order than Wix’s own template will fail silently on some files and not others depending on content. Safest test: download Wix’s official menu CSV template fresh, and manually retype just 2-3 items from your Lunch menu into it rather than reusing your existing file’s formatting.
Since you mentioned the site is unpublished and off a paid plan, also try the import again right after a publish (even to a temp domain). It’s not supposed to matter, but the menu app has had quirks tied to site status before.
If none of that clears it, it likely is a backend bug like you suspect, and the fastest path is usually the “Report a bug” option inside Contact Support rather than general chat support, since that routes to actual engineering instead of tier-1.
Thank you @Ecom_swift_LLC . I double checked the items you mentioned and sadly I’m still getting a technical error. The repeating items was an interesting point as some of the items do overlap across the menus, but even with making the overlapping items unique, it’s still giving me an issue.
I’m going to create the separate menu’s manually for now. Once I transfer the site to the paid account, I’ll check again to see if that resolves anything. If so, I’ll report back.
