Transfer wix app subscription

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Hi

I transfered my wix premium plan to a new site, after finishing the new website I realise uploadly app subscription is not trasnferred along with the plan. When I went back to the old website and under the managing app, there’s no other option available from 3 dots menu, I tried with billing, and also managing subscription, no option is available.

I thought there’s an error, so tried to re-transfer the wix plan to the old one to repeat the process, but now there’s error message that I can’t transfer because there’s an error.
So now I cant even go back to the old website to re-build again.

what is the best solution here?

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Not sure if this answers your question entirely, but this article confirms that transferring a premium app to another website within your account is not possible. The transfer can only be made to a website held in a different account. There is a feature request being voted on in this article: Request: Reassigning Premium Apps to Another Wix Site | Help Center | Wix.com.
Perhaps it is time to contact Wix support to see if they can assist you with the error message you are receiving.
Please let us know how this works out.

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