So there’s no integration between Trustpilot and Wix to send automatic review invitations to customers, which is pretty annoying. There are 2 workarounds are possible:
On the order confirmation to your customer, you can BCC your dedicated Truspilot email address which will trigger a review invitation to your customer: https://support.trustpilot.com/hc/en-us/articles/213703667
==> However, wix does not have a BCC feature for order confirmations.
So Trustpilot came up with another solution if the host doesn’t allow BCC on order confirmations: https://support.trustpilot.com/hc/en-us/articles/360021253259
You need to send a trigger email to your dedicated Trustpilot email address after a purchase, which can be done in with Wix Automations. However, the following data snippet should be added to this email (so that Trustpilot gets the right info for the automatic invitation):
“”
My question is, on Wix, what is the correct dynamic placeholder for the recipientName, recipientEmail and referenceld (which is the order number)?
no, unfortunately not. This issue is still giving me headaches. Last week Trustpilot released a build-in integration with Wix, but it was not working, there was a bug when being redirected to my Wix website… Now they removed the integration (you cannot see it under “E-commerce” tab of the Trustpilot dashboard anymore, it’s gone). I reached out to Trustpilot support, but as usual they are unhelpful and just said “it’s not available and they cannot say if they will release it or not”. Wix Support could neither say if they are developping somehting together with Trustpilot. Nobody is helping.
@quentin Would you be able to break this down even more simply for a Wix and coding novice, please? I would really appreciate a step by step version if possible? I’m not sure which part of the code to use/ change. Thanks.
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