Hi All, I receive around 20+ leads per month in the Arena, hundreds in the past year. I am only able to actually connect with maybe 10% of them. Most do not leave a phone number and most don’t respond to email even if I reach out within a few minutes of getting the lead.
It is baffling to me that someone takes the time to fill out the lead form but will not respond to an email or return a phone call. It’s hard to complain with ‘free leads’ which I do occassionally close, but there has got to be a better way.
Anyone else have this problem and have a system for getting leads to respond?
2 Likes
Hi. In system in place but I use mail tracker which atleast tells me that the client has opened the email.
As always in the Arena we are trying to find quality leads. We’ve done many things over the year(s) to improve the process as I’m sure you have noticed. If they don’t respond you can close that request and mark other and manually type “client not responding”.
Unfortunately, I spend as much time canceling and writing ‘client not responding’ as I do talking to the client. I would highly suggest making phone number mandatory.
Welcome to sales! If you are talking to 10% that is actually pretty good. Usually a response rate is closer to 2%. Then landing those is even harder. I would suggest following up with 1 or 2 emails after your initial response. This should happen within 3-5 business days. If no response, move on. Sales is a numbers game. You just have to be consistent and proactive. WIX brings them in. It’s up to you to land them.
Some people don’t like to converse. People will leave the information they feel comfortable with, so making a phone number mandatory may actually decrease the conversion rate of submissions. An email address is good enough.
With your initial response, send them to a lander with some info and a form. Encourage them with a call to action to take the next step. Even over email, people feel pressure. Provide them with the information to reach out to you either through email, chat or a phone number.
Good luck!
Mail tracker? Is this through Ascend or a third party?
I use a free version of hubspot to track email opens…it tracks opens of my gmail, different than email marketing effort with Ascend or Constant Contact. its helpful in that I can at least see that people are reading my email, now if they would only respond…
Thanks for the note, Chris. Yep, I totally understand the sales game, been at it for years. My CLOSE rate is actually very very good, its just a matter of getting the conversation started that is the challenge here. Again, hard to complain with free leads but alas, here I am 
That’s awesome. I get a lot of start and stop and ghosted. But the ones I do close I have a great project.
Yes. WIX has been a good resource for finding clients. IMHO, people are just lazy and they dont respond. not sure how many suggested vendors WIX gives them either. So maybe they feel overwhelmed and just ignore it. Sometimes I also think people get overly ambitious and just drop the whole thing cause they dont want to deal with it.
Yaz, be careful with the mail tracker. Because I used a mail tracking service, Yahoo, AOL now block ALL of my sent emails. It’s horrible because I cannot respond to any leads with a Yahoo or AOL email address.
I totally agree, I’m lucky if I get a response from 1 in 10.
I’ve tried everything to get that number up i.e. Sending emails immediately, sending emails later, sending prices, sending no prices, asking them to check out my reviews with links, phoning, etc - the list goes on.
I suppose you can’t complain with the leads being free but it is frustrating!
Agreed. I’ve tried similar strategies. Very hit or miss. Is anyone in the SquareSpace pro designer program, similat to Wix Arena? I wonder if the same issues are there with lead quality.
Hi there,
I have been a Wix partner for a while now and have not yet received any leads.
I don’t remember the exact time frame but definitely more than a year of waiting and still nothing. Any advice?