Is anyone else finding Wix chat notifications to be, well, useless? This is specific to people who have multiple sites. So here’s what happens. I get a notification. Its generic, never says for which site. I click it, opens a the chat but doesn’t indicate the site so I dont know if I’m responding to my accounting clients chat, or my clients travel site chat, or another client. Then I click the back arrow at the top of the chat and it goes to the main dashboard. It’s a huge waste of time and not efficient at all. Am I doing something wrong? I’m pretty well versed in user experience and this is pretty bad. Would love to hear others thoughts or better how to get this addressed by someone at Wix.
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This is the notification I get.
And then it goes to this page in the Wix app
And the arrow takes me here.
Its frustrating for me and my clients. Especially when I push the app as a selling point for easy communication.
This is good feedback. I’ll pass this along.
Hi there! 
This is excellent feedback, and your frustrations are totally understandable. Can you please provide the details on the device you’re using so we can get a better picture of your settings - this might also help others with the same settings who might be in the same boat identify with this situation. I’m looking forward to hearing if anyone else has any feedback as well. You can also reach out to our support team if you have any doubts on the technical side of things.
Thanks Brett
Hey Sheyla, sure thing. I’m using the Samsung Galaxy S9, updated to Pie with the new One UI. The Wix app version is 2.6230.0 Let me know if you need anything else.
Hey Sheyla, sure thing. I’m using the Samsung Galaxy S9, updated to Pie with the new One UI. The Wix app version is 2.6230.0 Let me know if you need anything else. Also use on tablet, Samsung Tab S4, Android 8.1.