Wix double my account - all info lost!

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1

First problem. I have started to work with new Editor-X 2 weeks ago and after 2-3 days correcting my new site discovered that I all my sites and work ( 4 years) is lost. While I am trying to enter my account it gives me 2 (two) variants of my account - one where is all my information is opened but only for requests another NEW one is opened at the same time but there is no my sites. What a mess!

Second problem. No one from support team can help me. Anastasia, Irina and someone else asked same questions: name and surname, 4 last digits, type of card, even passport copy - and NO ANSWER!

Of course I could possibly done some mistakes and corrected my account in a wrong way that caused some problems but some of my sites are working well, but I have no possibility to work on it. Yes, I enter my account - but there are no web site - no materials. WIX says - you forgot your e-mail. Ok, help me to recover it. Not a word or help from WIX.

It is not a problem of COVID for such a pure support - it is a problem with absence of mental activity in the minds of WIX support team. Look - here my web sites, here my phone numbers, my e-mails, my name and my family name.
Check it please and give professional solution of my problem.

My sites:

https://www.logozhesk.by/
https://www.belarus-minsk.com/contact
https://belvip.editorx.io/maska

2

Hi,

It sounds like you’re going through the account access process, which is an account security process where our support team needs to verify your identity in order to grant you access to content.

Unfortunately, this is not something that can be resolved here. If you are already in touch with our support team, please provide them with any documentation that they are requesting and wait for their reply. Account access is very delicate and requires thorough investigation.

Best of luck, I know this is a frustrating process, but it is very necessary in order to make sure that only you, the owner, has access to your content.