Wix Partner Team Support

Ask the community
1

I have spent several weeks setting up a new Website Manager role for a new employee that has presented multiple, complicated issues that are not being resolved in a timely manner with the general help desk who often don’t have the training to answer partner dashboard-related questions, or are simply contacting the Partner team while I am holding.

Several support CSRs have informed me that Partner support requests will now be taken directly by the Wix Partner team, but then I’ve also been told the Wix Partner team is only open 2:00 AM - 12:00 PM EST. I’ve also been advised the Partner Support request emails will be owned and maintained by the original Partner Support CSR, however, none of these (valuable) adaptions to support Partners have been fully realized.

2

Thanks for bringing up the concern to the forum. We can provide support during IST business hours (10 am to 4 pm and on demand by pre-booking) which might help covering additional hours. Please reach out if that is convenient.

3

Thank you for your reply. What are the present IST hours?

4

It could be flexible as long as pre booked 48 hours in advance or 10am to 4pm is idle.