Wix Payouts negatively affecting client business

Ask the community
, ,
1

My client has been struggling with Wix Payouts to get his payments processed and it is negatively affecting his business. Everything was verified and ready when the website launched and a few days later they suspended the account. He has provided everything they asked for and more but they don’t seem to be prioritizing it. The orders are still coming in, but he can’t process them because he is not getting paid from Wix.

Am I, as a Wix partner able to help him in any way? I know we are suppose to get priority support, but it doesn’t seem like that transfers to the payments/billing problems.

My client has lost all confidence in Wix because of this and I am also becoming very wary of offering the platform to new clients for online stores . How can I proceed and help restore client’s trust in Wix?

2

Hey Jon - I’m sorry to hear your client is struggling. You cannot initiate the call when it comes to payments. It has to be from the account owner. You can, however, get your client to request a call and they can conference you in.

That’s what I recommend; being on the call with your client and Wix. I hope this helps.

3

I’m having this same problem. Was there any solution? They have been in the verification process for nearly 3 weeks. It’s gotten to the point that my client is refunding all of the orders and moving to a different platform. Wix has not been helpful in solving this issue and it’s been ongoing since December.