Adding contacts back in who marked email previously as spam (they changed their mind!)

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1

Question:
I have a few subscribers across various Wix sites for myself and clients who marked Wix marketing email spam, but then either joined up as a paid subscriber or entered a giveaway or simply asked to receive email again, yet Wix won’t let me email them. Am I missing a way to “fix” a contact who had a change of heart?

Product:
Wix Marketing Email

What are you trying to achieve:
I want to reach contacts who NO longer view my email as spam…

What have you already tried:
I’ve searched help - couldn’t find an answer,

Additional information:
I think I’ve said it all. : )

2

I’m having the same problem, but in my case it’s my own email that is marked as “spam complaint”, and as the website admin I would not have reported any emails from Wix as spam. Adding every domain I could think of to my safe senders list does no good. It seems as though I’ll have to create a new email address as there’s nothing I can do to remove that tag and begin receiving emails from my website.