Ascend Inbox

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1

Hi all - so I have a couple of questions re using Ascend Inbox and struggling to get an answer from Support.

  1. Ascend Inbox

  2. My client is using the Ascend inbox for all of their client communications. Whether they have come to them via a form submission or have been added manually as a contact. The client loves Ascend and wants to use it but is not happy with the following. I would really appreciate it if you are able to let me know if there is any solution to overcome their frustrations – whether it is through a settings change / Covid / not possible etc etc
    i. Email signature. Currently I can only change their email signature to a text only. They want a branded email signature as per the attached to be added. Is there a way I can add the JPG to the bottom of their email signature for all emails going forward that are sent via the Ascend inbox?
    ii. When they send emails via the Ascend inbox (whether a new email or a reply) it is coming from ‘Client Name < reply@crm.wix.com > and they want it to come from their email address e.g. ‘Client Name < C lient branded Email address here >. How do I make this happen?

  3. Contributors

  4. Is it possible to only allow certain contributors to see their contacts and tasks that are assigned to them – currently all contributors can see all elements of Ascend

  5. Is there a way to lock certain contacts so that other contributors cannot contact them or amend the contact details?

2

Hey there :slight_smile:

It looks like you’re already handling this with your account manager - yay!

Please feel free to update this thread with any solutions :slight_smile: