Can't move Premium plan – Designer still owns old site

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1

Hi everyone,

I had a website built by a designer via Wix Studio – but I decided not to use it and created a completely new site myself within the same account.

What I didn’t know: the designer set himself as site owner of the first (Premium) project. Now I pay for the account, but can’t move the Premium plan to my new site or fully control the old one.

If the designer refuses to cooperate, how can I, as the paying account owner, regain full control over my subscription and sites?

Thanks for any help!

2

Since this is related to Premium billing and accounts - this will be something that needs to be handled via Customer Care, who have the insights and tools to best assist here.

You’ll find them here