I have several posts in this forum that have not been answered. Is there anyone on Wix staff going through the postings and answering the unanswered questions? So far, those questions have come here just to die.
Also, if there is a more appropriate venue for inquiries of this sort, please let me know as I haven’t found another alternative.
Thank you
Couldn’t agree with you more Peter! I also have several posts that have gone unanswered. It makes you wonder if there is anybody monitoring this forum.
Depends on the type of post and the thread. The pinned threads are reviewed all the time. Questions that can be easily by browsing the API, not too likely. Also questions that have been answered several times in other threads, usually not. For JS/JQuery questions not regarding Corvid specifically, you’ll probably be better off searching StackOverflow.
As for bugs, I totally agree there should be a more consistent place to report Corvid-specific issues, and from what I hear it’s in planning stages.
Also, a couple wix devs browse occasionally and answer, but they don’t have a tag or label that would let you recognize them as devs.
What are pinned threads?
The bottom line is that getting support for wix is almost always deeply frustrating. When you turn to Wix for help, it’s like a barrage of roadblocks rather than inviting on ramps.
You can experience their idea of support if you create a support ticket. Your ticket isn’t assigned to anyone. And when you reply to their reply, you get someone else. All anyone in support has to do to get you off their desk is send you a reply. Any reply. And boom! You’re now someone else’s problem. So, it’s no surprise that a typical thread starts out like this:
Customer: “Hey, how do you do x except when you have a y situation?”
Wix Support Person 1: “Doing x is good. Here’s how you can do x.”
Customer: “Yes, I know how to do x, my question is about not doing x when you have a y situation.”
Wix Support Person 2: “You don’t have to worry about a y situation.”
Customer: “But it’s happening on my site. Is there anyone there who might be interested in my problem?”
Wix Support Person 3: “Hi Peter. Sorry you’re having trouble getting an answer to your question. I’ve included a link that shows you how you can do y.”
… you just don’t feel that desire to resolve the problem; instead, you feel their desire to just get you off their plate. And it seems to be the same approach to support that happens here in the code forum. “OK, we have a code forum. Good luck.”
On any other forum I’ve used, you get an answer. If other customers don’t answer your question, someone from the company’s staff will answer it. If you ask a question that’s already been answered (I don’t know… maybe you did a search that didn’t hit it, whatever…) someone will send you a link to it or something, maybe you apologize that you’re searches missed it… the idea is to help each other find the answers we need, not find reasons not to.
Wix has what seems to be a great product. Too bad their support system is so lacking, so discouraging to use.
There’s definitely inconsistency between different support branches, and to me it seems the support ticket is probably the worst. Again though, as far as Corvid is concerned, there is discussion for a new system in the works and the documentation has already improved substantially in a short amount of time.
The pinned threads are the first three or four that show up when you enter the category. From what I can see, though, you’ve had most of your questions answered because you were specific and used good format so I would continue that trend.