Dear Wix Support Team,
For the past several weeks, our site has been targeted by a surge of malicious messages, including:
- Insults, defamation, and hate speech (via Wix Chat and contact forms).
- Spam and repetitive abusive content disrupting our operations.
- Threats to our reputation and customer trust.
These attacks are forcing us to spend excessive time manually moderating content, and the lack of automated protection is severely impacting our business.
We urgently need:
- AI-powered filtering to automatically detect and block:
- Offensive language, slurs, and defamatory statements.
- Suspicious links or bot-generated spam.
- Repeated or coordinated harassment.
- Enhanced moderation tools, such as:
- Custom blacklists for keywords/IPs.
- User reporting features for visitors.
- A timeline for implementation—even a beta solution would help.
Why this is critical:
- Our brand’s integrity and customer experience are at risk.
- Manual workarounds (e.g., disabling chat) harm our engagement.
Examples of existing solutions:
- WordPress plugins (e.g., Akismet for spam).
- Social media platforms (e.g., Facebook’s automated hate-speech filters).
Questions:
- Is Wix actively developing such a feature?
- Can you provide a temporary workaround (e.g., third-party integrations)?
We’re happy to discuss further or provide examples of the abuse we’re facing. Thank you for your urgent attention to this matter.
Best regards,
www.lafermeauchocolat.shop
