Title: 10 Years with Wix – €717 Charged and No Satisfactory Resolution
After approximately 10 years as a Wix customer, I am extremely disappointed by how the company has handled my complaint.
On 7 October 2026, Wix automatically charged €717 to my American Express for the renewal of an Email Marketing subscription.
I cancelled the subscription on the same day. My account dashboard subsequently displayed the Email Marketing plan as “Free”, while Wix Support insisted that the paid service remained active until its expiration date.
Despite repeated requests, Wix has refused to issue a refund and has failed to provide a satisfactory explanation for this discrepancy, repeatedly referring to its renewal policy.
I understand that companies have terms and conditions. However, I also believe that customer loyalty, transparency and fair treatment should matter.
After a decade of using Wix, I expected a more constructive response.
My advice to all Wix customers: carefully check your automatic renewals, billing history and subscription status. Do not assume that cancelling a service will automatically result in a refund.
A very disappointing experience that has seriously damaged my trust in Wix.