Question:
I’m experiencing an intermittent issue with my website (sooity.com). Sometimes, the links and menus stop responding completely. For example, the top menu doesn’t open, product links cannot be clicked, and the site seems to freeze. If I refresh the page multiple times (e.g., 20 times), the issue happens about 5 times while the rest of the time the site functions fine. What could be causing this, and how can I fix it?
Product:
Wix Editor
What are you trying to achieve:
I want my website to function consistently across all devices without any freezing or unresponsive behavior. This is crucial as it could impact active sales.
What have you already tried:
- Tested the website on different devices and browsers.
- Refreshed the page multiple times to observe the behavior.
- Monitored the issue but couldn’t identify a specific trigger.
Additional information:
I can provide screenshots or screen recordings showing the issue if needed. This problem occurs intermittently and seems random. I’m concerned about the impact on my users’ experience and sales.