Requesting desktop site on a mobile phone - not lining up correctly

Ask the community
,
1

This is how my website looks on my laptop (this is correct i.e. exactly how it should look):

1528×811 177 KB

This is how my website looks on my 7" tablet (this again is correct i.e. exactly how it should look) :

600×1024 384 KB

However, this is how my website looks when I request the desktop site on my mobile phone:

778×1600 144 KB

Note that, on the mobile phone, the text in the “Prices” section does not line up with the right hand side of the screen (as it does on my tablet). There seems to have been some kind of padding/margin added to the right side of the screen for some reason! Does anyone know how I fix this?

2

Hey!

You would be better suited going through Wix Support about this issue as it is not a code issue (layout is something that is mostly controlled by Editor):
https://support.wix.com/en/article/contacting-wix-support

3

Yes I wrote to Wix support and got this response:

“If you disable mobile view, the desktop version of the site will load on the mobile devices. Please note that we do not support issues with the desktop version of the site on mobile”

So I am now completely stuck :frowning:

4

If you have issues with your mobile view, then simply change the layout in the mobile editor.
https://support.wix.com/en/article/wix-editor-accessing-the-mobile-editor
https://support.wix.com/en/the-mobile-editor/getting-started
https://support.wix.com/en/article/wix-editor-mobile-friendly-view-layout-issues

Also, note that android will display mobile versions on tablets, whilst iPads will show desktop.
https://support.wix.com/en/article/troubleshooting-ipad-and-tablet-live-site-issues
https://support.wix.com/en/article/wix-editor-troubleshooting-mobile-live-site-issues

Finally, note this Wix Support page from the mobile section as they have stated to you.
https://support.wix.com/en/article/wix-editor-enabling-and-disabling-the-mobile-friendly-view-of-your-site

Note:
Wix does not provide support for technical difficulties experienced when showing the desktop view on mobile.

5

Yes the problem is the last line “Wix does not provide support for technical difficulties experienced when showing the desktop view on mobile.” because that’s what I need help with.