Hi All, i’m happy to see wix has a restaurant app to help freelancers like myself the ability to gain clients in this space without the need for programming skills.
I would like to put some important feature requests that are going to make the product more competitive and gain more value in their new wix sites and wix restaurant app while developing their own delivery & pick-up service for the first time in house, or growing the ability of their current services. the current downfall to the wix restaurant app not having these features will limit the ability to get customers that have already adapted to best practices already deployed in this space right now, and could be ’ dealbreakers ’ to customers whom have already adapted taking on delivery app, and courier app partners such as skip the dishes, uber eats, door dash etc.
FEATURE REQUEST 1: REPLY TO CUSTOMER WITH ESTIMATED TIME FOR DELIVERY OR PICK-UP AT THE TIME ORDER IS CONFIRMED
Priority of improvement importance: Important, SHORT-MEDIUM TERM
( turn these deal-breakers into a major increase in value )
: when an online order comes in…the restaurant should have the ability to set and reply to the customers via sms or email, at same time they accept the order, if a restaurant is slow they can tell the customer a less time, if the restaurant is busy they can tell them a higher time, this is a standard feature that is seen as very important in all major delivery partners app such as skip, uber eats, and door dash. For this improvement wix wouldn’t need to change the delivery time feature, but a default time could be re-titled 'approx. delivery time ’ ( this re titling would be there just give the usual service level ( not guarantee) and at the same time allow the restaurant to give an accurate estimate based on how busy the restaurant is at the moment. It would also confirm the order has been received and be more accurate on how long their order should take and bring confidence the customer and the restaurant are in communication that they order hasn’t bee missed. in short the actual delivery time estimate should be able to be done at the time the restaurant accepts the order.
FEATURE REQUEST 2: Notification Sound, Can this be changed ??
Priority of importance, CRITICAL, SHORT TERM.
There is only one option showing in the apple ipad wix restaurant app that im using for notification, the notification sounds similar to a dial-up interent ( a poor choice of sounds ). But most importantly the sound is far to low to the point it will be easy to miss orders, and this will affect a lot of restaurants ability to rely on the app to hear they got an order at all. The sounds is so low, I have had to purchase a speakers ( an unforseen project cost x 2 restaurants ) just in order to have the basic need met of hearing an order come in. This is the highest level of importance to fix in the short term, as its an extremely important feature, a critical feature for using the service, and without it will greatly affect the service in a bad way. If im wrong, that i can change this please tell me how without having to purchase external speakers.
FEATURE REQUEST 3: Multiple locations on a single site
Priority of importance: Logical Upcoming Step, MEDIUM TERM.
As a work around for my current client in order to bring to them a service for their two location, i have to spend more then double the monthly price of a premium business plan. Why more then double ? Because i need to create a third wix site with a portal like the following. Why won’t light box do the trick ? Because if you place it on one of the sites that you are already on it just keep appearing.
the only work around that solved my problem was to make three websites ( more then double the cost to service multiple location )…
domain.ca portal site
location1.domain.ca restaurant location 1
location2.domain.ca restaurant location 2